DELIVERING END-TO-END SUPPORT TO YOU AND YOUR CLIENTS

Our bespoke case management service delivers end-to-end support that adapts precisely to your circumstances and requirements. Understanding that every situation is individual , we go to great lengths to develop a versatile framework that puts yours and your clients' needs first. Whether you prefer us to carefully select an experienced case manager from our extensive network of specialists, or you already have a trusted professional in mind, we seamlessly accommodate your preferences. We appreciate the need for you and your client to develop a strong relationship prior to treatment initiation. We are able to source and arrange complimentary meet and greets for you and your clients prior to instruction. At the heart of our approach lies a commitment to removing barriers and streamlining the rehabilitation process. We specialise in sourcing case managers who can provide thorough Immediate Needs Assessments (INA), providing a detailed evaluation that forms the foundation of your care strategy.

SOURCING CASE MANAGERS

Carefully selected case managers, aligned with your specific expertise requirements and client needs.

COMPLIMENTARY MEET & GREETS

Complimentary meet and greet sessions between clients and case managers to establish rapport.

TRIAGE APPOINTMENTS AVAILABLE

Immediate access to triage services, including Telephone Diagnostic Assessments and our specialised clinical advice line.

REHABILITATION & DIAGNOSTICS

Coordinated rehabilitation and diagnostic services, working collaboratively with your case managers.

EQUIPMENT & TRANSPORT

Full management of ancillary needs, including equipment provision and transportation arrangements.

SOURCING CASE MANAGERS

Carefully selected case managers, aligned with your specific expertise requirements and client needs.

COMPLIMENTARY MEET & GREETS

Complimentary meet and greet sessions between clients and case managers to establish rapport.

TRIAGE APPOINTMENTS AVAILABLE

Immediate access to triage services, including Telephone Diagnostic Assessments and our specialised clinical advice line.

REHABILITATION & DIAGNOSTICS

Coordinated rehabilitation and diagnostic services, working collaboratively with your case managers.

EQUIPMENT & TRANSPORT

Full management of ancillary needs, including equipment provision and transportation arrangements.

STREAMLINING THE REHABILITATION PROCESS

Working alongside your case manager we take a collaborative approach which extends beyond initial assessments and planning. We maintain open channels of communication between all parties involved, fostering a supportive environment where your case manager can operate effectively and efficiently. By coordinating seamlessly with healthcare providers, specialists, and support services, we ensure your rehabilitation programme runs smoothly and remains responsive to your evolving needs.

CASE MANAGEMENT DELIVERED WITH EMPATHY & EXPERTISE

The cornerstone of our service is the understanding that successful case management requires both expertise and empathy. We've cultivated relationships with professionals who don't just bring technical knowledge to their role, but also demonstrate genuine care and understanding. This combination of professional excellence and personal touch helps create an environment where recovery and rehabilitation can flourish. All our case managers are qualified occupational therapists, with the majority being registered with The British Association of Brain Injury & Complex Case Management (BABICM ), The British Association of Hand Therapists (BAHT), The Vocational Rehabilitation Association (VRA), The Case Management Society UK (CMSUK) and The British Pain Society.

REDUCING YOUR ADMINISTRATIVE BURDEN

We've simplified the way rehabilitation cases are managed, reducing the administrative workload that typically comes with coordinating case managers and treatment providers. Our streamlined approach handles all supplier invoicing and coordination, providing you with a single, detailed invoice that covers the entire rehabilitation process. We offer flexible payment terms that align with your needs. By managing these administrative tasks, we help your team focus more time on client care. Our straightforward system takes care of supplier management and payment processing, ensuring everything runs smoothly from start to finish.

OUR TRIAGE SOLUTIONS: ENHANCED LEGAL EFFIENCY & CLIENT SUPPORT

Utilising our triage services can potentially shorten the legal process, saving months of proceedings. This approach offers a more efficient instruction pathway for these services whilst reducing the number of interactions solicitors need to manage. Clients are directed towards assessments and/or treatment at the earliest possible stage, which helps support and maximise the potential benefits of any additional treatment or rehabilitation requirements they may have. Each client receives an initial telephone triage conducted by an experienced psychologist, with access to remote treatment options should these be necessary.

COGNITIVE BEHAVIOURAL THERAPY (CBT)

Cognitive Behavioural Therapy (CBT) has proven to be particularly effective in rehabilitation settings, helping clients develop practical coping strategies and modify unhelpful thought patterns that may impede recovery.

PHYSIOTHERAPY

Physiotherapy plays a vital role in rehabilitation by using specialised physical techniques to restore movement and function following injury, illness or disability.

TELEPHONE DIAGNOSTIC ASSESSMENTS

This comprehensive, cost-effective assessment delivers a detailed overview of sustained injuries or illness manifestation, documenting all medical interventions and treatments received to date.

VOCATIONAL ASSESSMENTS

Vocational Assessments provide essential support for individuals endeavouring to return to employment following serious injury or clinical negligence.

POST CONCUSSION ASSESSMENTS

Post concussion assessments help determine how well an individual's brain is functioning and when it's safe for them to return to normal activities.